At ConeKraft, our commitment is to provide you with exceptional solutions and ensure your satisfaction. We understand that there may be instances where you need to cancel a service or request a refund. This Cancellation and Refund Policy outlines the process and terms governing cancellations and refunds.
Cancellation Procedure
Eligibility
To qualify for a cancellation or refund, the service must not have been used, and it should remain in its original state.
Initiating a Cancellation
To begin a cancellation process, please contact our customer support team within 30 days from the date of your purchase. You can reach us at sales@conekraft.com. or through our contact page.. Please include your order details and a detailed reason for your cancellation request.
Cancellation Confirmation
Upon contacting us, you will receive instructions for proceeding with the cancellation. Our team will review your request and notify you of the approval or rejection of your cancellation.
Refund
Refunds will be processed promptly upon approval of your cancellation request. Please allow up to 3 business days for the refunded amount to reflect in your account.
Please note that service fees are non-refundable.
If the cancellation is due to a service defect or error on our part, we will cover the associated cancellation costs.
Certain services may not be eligible for cancellation due to their nature. Please contact us for specific inquiries.
If you do not receive your refund within the expected timeframe, feel free to reach out to us for further assistance.
We value your satisfaction and strive to ensure a smooth cancellation and refund process. If you have any questions or need assistance, please contact our customer support team at info@conekraft.com.. Your confidence in ConeKraft is our top priority.